The Amazon Prime player on my TalkTalk TV Box keeps buffering when trying to watch a film or it displays an error "Something went wrong".
There seems to be other people suffering from this problem:-
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Solved! Jump to the Best Answer.
Hey Keith, is it just Prime Video which is affected i.e. other apps OK? Is Prime Video working on other devices?
The other players are fine, it only affects Amazon Prime. I haven't had a chance to try it on anything else as yet, but all the other people suffering from this, say it is fine on other devices, but not on the TV Box player.
As I reported elsewhere, I get the occasional freezing on my ROKU express on Amazon prime and watched about 2 mins of a frozen "The Marvellous Mrs Maisel" last night, so it's not just the TT boxes although it is rare.
I've resolved this for a couple of customers in various ways, so I still have not identified what is causing this. One customer was resolved via a firmware update to the router, and a couple of others have resolved this by a factory reset fron the settings menu. - I'm thinking it may be the app itself or something from the amazon end, but so far have drawn a blank, but I'm still digging.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
STAY HOME - PROTECT THE NHS - SAVE LIVES
Thanks Karl, I'll try the factory reset on the TV box when I get some time.
No it formats the hard drive so all recordings lost.
Happy New Year Keith
Cheers Tony, glad I didn't do it that way hen!!!