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Amazon Prime

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4 REPLIES 4
mhairical
Chatterbox

Hi,

I've been getting emails saying I should be able to get Amazon Prime now on Talktalk but it's not in my players and apps.  I've tried downloading it in the software information section of settings and I've also tried a maintenance reset but it hasn't come through.  My Talktalk Youview box is a DN370T.02.04P.

 

Any suggestions welcome.

 

Mhairi

mhairical
ferguson
Community Star

That box is no longer supported for software updates. You can contact customer services directly to see if you are eligible for an upgrade, or wait here and one of the support team will look into it for you. Make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account.

mhairical
Chatterbox

Thanks,

Disappointing to find out that my box is no longer supported but good to know what the problem is.

I've updated my profile as suggested.

mhairical
Community Team

HI @mhairical

 

As you are within contract I will request for a newer version box to be sent. 

mhairical
Chatterbox

Thanks very much for your help. 

Looking forward to the new box. 

mhairical