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Another Youview Pixelation

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5 REPLIES
SBPartridge
First Timer

Hi. I've had the Youview service for a number of years. Over the last six months the channels have started to pixelate and have now pretty much disappeared (at first channel 4 but now the BBC channels as well.) The internet/catchup/iplayer still work fine.

 

I thought maybe there was a problem with the aerial but my signal through the aerial is fine when I go straight to the telly. 

 

As the problem seems to be with the box can I get a new box from TalkTalk and how do I do this? Thanks

Community Team

Hi

 

Have you tried a full retune of the channels ?

 

If a retune does not change anything, try a Youview Maintenance Reset (Option 4: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

set the box back up and retest all the channels.

 

Thanks

 

Karl. 

 

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SBPartridge
First Timer

Hi Karl. Yes I've tried that. It comes up with 'no channels found" - I had thought that this could be the aerial but the aerial is fine when plugged straight into the telly. How do I go about getting a replacement box? thanks 

Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

SBPartridge
First Timer

I've done that thanks Karl. The phone is rarely plugged in on that number is I suffered a lot from nuisance calls

SBPartridge
First Timer
Any update on this Karl please?