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Are TalkTalk really trying to confuse me, or does it just come naturally?

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lindagriffin
Repeat Guest

started back in feb when i upgraded my broadband went live on the 24th feb but order is still on my account so cant make any changes to my account to top it off on the 1st june my view box broke down ordered new one but the order has not been delivered all customer service say is i will escalate the order then after 5 days i will order new box thats three boxes that have been ordered and im still sitting with no box 14days later order has been escalated again call back on sat and they will order me new box which wont come i am sick trying to explain to customer service wish i could leave talktalk but im stuck in contract 

Community Team

Hi Linda

 

Can you add your home phone number to your Community Profile so I can look into this for you.

 

Thanks

 

Karl. 

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lindagriffin
Repeat Guest
Community Team
Solution

Hi Linda,

 

I can see the stuck order on your account, and this is holding up the other orders, such as the TV box etc.

 

The stuck order was for the upgrade to fibre.  As I can see this was completed on our network system, then this order just need to be changed to a completed state on the account.

 

I've passed this to our back office teams to mark the order as completed.

 

I'll check this in the morning to see if it has been progressed.

 

Thanks

 

Karl. 

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lindagriffin
Repeat Guest
Community Team

Hi Linda

 

I've checked the progress of this.  It has been assigned to one of our back office team and been given a completion date of today, so I have to give them till the end of the day before I can chase it with them,.

 

Thanks

 

Karl. 

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lindagriffin
Repeat Guest

thanks Karl much appreciated 

Community Team

No Problem 🙂

 

Karl 

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Community Team

Hi Linda

 

 

I'm showing the orders have been completed and a TV box was dispatched on the 16th.

 

If not already there, it should be with you soon.

 

Thanks

 

Karl. 

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lindagriffin
Repeat Guest
ive had an email saying the order is on its way should be with me to day although my online account is still showing that an order is in progress so im keeping my fingers crossed that goes away when order has been delivered then i can make changes to my account thanks for your help Karl at last im getting the box
Community Team

Hi

 

No Problem 🙂

 

The account does show a note that the box has been dispatched and gives the courier reference number so this does look promising.

 

Karl 

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lindagriffin
Repeat Guest
hi Karl box has arrived thankyou dont think youve heard the last of me though the fibre order is still on my account will give it a few days to see if it clears if not i will get back to you as im trying to cancel sky sports but thanks for your help with box
Community Team

Hi Linda,

 

I can see TV services are all upo and running on your account, however the TV options are not showing correctly in the 'My Account' service.

 

I've emailed our back end online teams to ask why this is, and see if they can correct this.

 

Thanks

 

Karl. 

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lindagriffin
Repeat Guest
everything is sorted now Karl many thanks for your help
Community Team

Hi Linda,

 

Glad to hear everything is up and running.

 

Any problems, you know where to find me.

 

Thanks

 

Karl. 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars


Are you a Gamer? Have Standard Broadband ? Why not sign up for our latest Trial