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started back in feb when i upgraded my broadband went live on the 24th feb but order is still on my account so cant make any changes to my account to top it off on the 1st june my view box broke down ordered new one but the order has not been delivered all customer service say is i will escalate the order then after 5 days i will order new box thats three boxes that have been ordered and im still sitting with no box 14days later order has been escalated again call back on sat and they will order me new box which wont come i am sick trying to explain to customer service wish i could leave talktalk but im stuck in contract
Solved! Jump to the Best Answer.
I can see the stuck order on your account, and this is holding up the other orders, such as the TV box etc.
The stuck order was for the upgrade to fibre. As I can see this was completed on our network system, then this order just need to be changed to a completed state on the account.
I've passed this to our back office teams to mark the order as completed.
I'll check this in the morning to see if it has been progressed.
I've checked the progress of this. It has been assigned to one of our back office team and been given a completion date of today, so I have to give them till the end of the day before I can chase it with them,.
I can see TV services are all upo and running on your account, however the TV options are not showing correctly in the 'My Account' service.
I've emailed our back end online teams to ask why this is, and see if they can correct this.
TalkTalk is one of the most incompetent companies I have ever dealt with. It is 2017 and it is easier to send them a message via the Royal Mail than via email. Over the past three years I have had three prolonged periods when I had no phone or internet access. They are very slow to fix problems, and even slower to respond to messages, although no doubt this one will get taken down quite quickly, if it sees the light of day at all. The one thing they are good at is billing, and I have just received a bill for £42 when I haven't made a single call, and at a time when they owe me money. If you haven't already made the mistake of signing up to TalkTalk, I would strongly recommend you not to.