If you go back to the beginning he only came on here after being messed about by CS .
Been tracking this from here, as of 14:20 this afternoon I'm showing an NGA Auth log - so fibre authentication, looks like Openreach are out and changing the circuit over. Now just need to wait for the engineer to complete the job on their system and check our side. Once thats all done I can crack on with sorting multiroom out.
Cool. I just thought it had all got a bit unfair about berating frontline support on what has clearly been a particularly unusual and difficult issue. Not necessarily by yourself by the way, but others who had jumped into your topic. No argument about Karl offering anything other than first class service.
Fibre order has completed and all looks fine on the system. Nathan is progressing the multiroom aspect for me and then I can look at the rest of the account and work my magic 🙂
Well I can finally say I’ve got a fully working service (Thanks to Karl), so the saga is finally over. Phew! Well that was certainly a patience tester, but at least it’s not working.
So a HUGE THANKS to OCE KARL and a Merry Christmas & all the best to all Community Members and all Community Staff.