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Boost Channel Pixelation.

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3 REPLIES
grimae
Sightseer

my suscribed channels (Gold, Alibi, NatGeo etc) suffer sever pixellation and has worsened in the last month and especially so in the evening.
Resetting the router used to clear the problem for a few hours, but now only for a few minutes.

Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

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grimae
Sightseer

Hallo Karl

I have added the telephone number as requested.

Albert

Community Team

Hi

 

All looks ok remotely.

 

I've a new router on the way to you to see if this is causing the problem.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial