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Broadband not working on youview box

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1 REPLY 1
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Hi

 

My broadband is working but it wont work on the youview box.  I am using powerline adaptors as the wifi hub is in a different room than the youview box.  Both adaptors are showing three green lights on them which I assume means they are working.  I have used the adaptors before on the youview box and they worked without any issues (our house was flooded and unoccupied for three months so we are only starting to get things up and running again such as the tv box).  can anyone help?

 

thanks

jerome

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Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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