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(Broken) Youview box - Tv box unable to connect to the internet

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5 REPLIES 5
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First Timer

Hi! My Huawei TV box 'crashed' yesterdayand would not reload. Blue and red light flashing.

I turned it off and back on and followed a number of the fix guides and worked on it for a few hours.  

 

It would begin to reload but it then was unable to complete. It appeared to be unable to connect to the internet. Though other devices in our household are able to connect to the wifi.

 

I have had the box a few years and its performance has been increasingly poorly in the last six months or so.  Am I flogging a dead horse here and is it time to change the box?  If so, can anyone tell me how I can make that happen please?  Many thanks, Angela

 

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Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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First Timer

Hi Karl, I have completed the profile with my home phone number.

Thank you

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Community Team - TT Staff

Hi

 

A Replacement Box is on the way to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
First Timer

Much Obliged, thank you Karl

Highlighted
Community Team - TT Staff

No Problem 🙂

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES