I upgraded to fibre broadband to ensure sufficient line speed then I signed up with bt to get bt sport channels on my talk talk TV box. Activation charge paid. No bt sport available on activation day...
Bt then tell me that the availability of the bt sports channels through my talk talk box was only a trial offer???!!! I got my money back but that doesn't solve my issue of a grumpy fiancee wanting to watch the footy now the season has started again!!
Has anyone else had similar issue??
Is by sport available to all talk talk TV customers????
Do I try again?
As far as I'm aware, BT Sport is available to all TalkTalk broadband customers with a TV box and download speeds of 6Mbps or more.
Probably worth giving it another go, you could try the BT website:
It works for most people. Sometimes it doesn't and then it's a pain (but not impossible) to sort things out, but let's just hope it works.
I have also tried online using the link you provided but my talk talk telephone number is not recognised online as well as when I speak to advisor on the phone.... I have checked my number and I am definitely using correct details...
If you're using the phone number read back to you when you dial 17070 from your landline then I'm out of ideas I'm afraid.
It looks like BT's number database may be out of sync with TalkTalk's numbers in use. Getting TalkTalk and BT to bang their heads togehter to sort that out would be a challenge.
Even more odd as BT sold you BT Sport before (admittedly with issues) so presumably liked your phone number then. Oh well, sorry I wasn't of more use.
Re: Get BT Sport on TalkTalk (Click here).
I've just checked the BT Sport site for TalkTalk customers and it is working, at least for me, as I can get up to the point of actually placing the order.
When you click on the above link that takes you to the page where you select either a 12 month or 1 month option.
At what point does the ordering system fail for you? Is there an error message?
If it's simply that the address matching doesn't work it's down to two things a) The BT database has missed off your address (there have been missed addresses on their database) or b) The database has not recorded your address correctly. This can be corrected by TalkTalk using ORDI which is an Openreach tool to correct the address error and link the adddress to your telephone number. The important thing is to get all addresses listed exactly the same as the Postal Address / Electoral Register.
Well that's good progress!
What happens if you try to view a BT Sport channel such as 408 on your TalkTalk TV box now?
If it says the channel needs to be "set up" then let it do that. You'll either get the channel working after the "set up" () or get dumped to a screen telling you that you need to subscribe ().
Usually boost channels activate within a few minutes but if it doesn't work maybe give it 24 hours before suspecting the worst.
Well, that's a promising kick-off.
What now happens is that BT tell TalkTalk they've activated BT Sport for your telephone number. TalkTalk have that number linked to your account so will activate at their end.
Now, what John_G is hinting at is that, in the past, this hasn't always completed properly at the BT end and BT have to be asked (sometimes VERY firmly) to deactivate and then re-activate your subscription. Then it works.
So, see how it goes. With luck it'll take you all the way from kick-off to the final whistle rather than just a Red Card to BT!
From distant memory, I seem to recall this problem is to do with the type of exchange your line is on and if it is LLU, or unbundled from the BT network, as it were, one can't have BT Sport.
"After signing up to BT Sport, BT will email your credentials." That's what should happen and BT Sport should also advise TalkTalk of your telephone number which is the only thing that TalkTalk need to know to deliver BT Sport via the TalkTalk network servers to your Broadband line.
So, it's a bit of a guessing game - if BT haven't finished processing your order - have they or haven't they notified TalkTalk to send BT Sport to your Broadband line?
I'll try and get this expedited by seeing if someone from TalkTalk will contact BT Sport directly to confirm you're a BT Sport customer and set up your reference details with BT Sport.
At the end of the day all they need is the ok to start sending BT Sport to you and an inter-company reference to keep track of your subscription with BT Sport.
No TalkTalk 'phone numbers are on the BT Wholesale database. This is perfectly normal.
BT Sport have to check the TalkTalk database if they wish to query 'phone numbers. But quite why they don't just take your word for the number!
It's why when TalkTalk customers order they have to enter a post-code and select the address for the line check to go through. The line check is matched up with the Openreach database and works fine so long as Openreach have got the address listed correctly. This is where mismatches sometimes happen and the BT system thinks there's no line to the address and ORDI then has to be used to correct the Openreach data.
Have you downloaded the BT Sport app to a mobile or tablet to see if you can login and see BT Sport? i.e. that they've taken your money and activated your subscription?
... well that would indicate that they have completed your order so what's needed is for the OCE to check on the BT Sport subscription at TalkTalk's end.
What you want to see is the BT Sport channels in the TV Guide - the EPG
An OCE should pick up soon and chase further.