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Can't access Talktalk player or my Skysports subscription!

Reply
11 REPLIES
Crazylegsdude
Team Player

Wonder if someone here can shed any light

 

I have a new Talktalk tv box with a new Skysports sub it went live on the 8th August and have not been able to access the skysports

If I try to go into the Talktalk player it asks me to input my name and last four digits of my account number, I input them and all I get is  " Sorry the information does not match our records. please try again "

 

Its been like that for days now

I contacted support days ago to try and get it sorted and they said there was a nationwide outage which I now know to be untrue as this is sporadic at best

 

Not happy and thinking of just pulling the plug on the whole thing.

I'm not grouchy by nature, it takes constant effort!
ferguson
Community Star

@Crazylegsdude I don't understand why your thread has somehow slipped through the net. I have flagged it up again for you, hopefully one of the team will pick it up early next week.

Crazylegsdude
Team Player

Thanks Ferguson

 

Been over 2 weeks now since I first reported

 

I have also been a regular poster on the TT skysports boost thread too

 

https://community.talktalk.co.uk/t5/TalkTalk-TV/Sky-Sports-Boost-unavailable-TTG-212/m-p/2090321#M10... 

 

 

I'm not grouchy by nature, it takes constant effort!
Community Team

Hi Crazylegsdude

 

I know this is reported as a TV issue, and that's what threw me, I've been through all your TV settings here and all is ok.  I've actually found this is caused by a different issue,  I'm showing a miss match in the authentication details hitting our radius platform.

 

I've raised this to our system engineers for a radius rebuild and we can retest after that is done.

 

Thanks

 

Karl. 

Crazylegsdude
Team Player

When do you think we can retest Karl!

 

I will run a reboot of the box later if you wish

 

@OCE_Karl

I'm not grouchy by nature, it takes constant effort!
Community Team

Hi @Crazylegsdude

 

Reboot everything and retest now please.

 

Radius rebuild has been completed and I'm showing the correct details now.

 

Thanks

 

Karl. 

Crazylegsdude
Team Player

Ok will go ahead now!

I'm not grouchy by nature, it takes constant effort!
Community Team
Crazylegsdude
Team Player

Ok have rebooted and I now have the channels and Talktalk player now works..

 

There is a problem with the Skysports Arena channel though, its very blocky with massive pixelation on screen, the other skysports channels are all fine though

I'm not grouchy by nature, it takes constant effort!
Crazylegsdude
Team Player

@OCE_Karl

 

IMG_20170824_123045136.jpg

I'm not grouchy by nature, it takes constant effort!
Community Team

Hi Crazylegsdude

 

Glad to hear the channels are back now.

 

That is a strange one just for that one channel.

 

Try manually setting the network connection on the YouView box, in the Settings Menu go to Network & Internet, toggle to Manual and then use the following:

 

IP address 192.168.1.100 
Subnet mask 255.255.255.0 
Default gateway 192.168.1.1 
DNS 79.79.79.79  /  79.79.79.80

 

Thanks 

Karl

Crazylegsdude
Team Player

Put those settings in Karl

 

Still the same problem though with that one channel?

 

@OCE_Karl

I'm not grouchy by nature, it takes constant effort!