Hello. I have recently switched to fibre broadband and received a new You View box. There appears to be an issue with catch up programmes buffering or stopping altogether and not restarting. On BBC I Player the code 02001 and a message asking me to check the internet connection appears. The internet connection is OK. Other channels have a similar problem.
Any help appreciated.
OK, is this affecting multiple players along with the BBC iPlayer? Are you using powerline adapters, or a direct ethernet connection? Are you able to access via other devices? Have you tried a 30 minute reset on your router to see if that helps?
Sorry for all the questions, but issues like this are often a process of elimination.
Thanks Karl. My router is on a different floor to my TV so I would have to find a suitable point to use cables.
I haven't tried switching off the router for 30 minutes yet , which was suggested , but I won't be able to do anything until this evening.
Check the adapters are direct into wall sockets, check the lights on the adapters are all green. You could also try the adapters in different wall sockets or try swapping the adapters around and see if this helps.
I have switched off the router and switched on again after 45 minutes. I swapped the two powerline adapters and reset them . All lights are green, although the centre light on the adapter near the router occasionally goes red for awhile and then back to green. I have tried a catch up programme and there are no issues. Just questioning whether the one red light is OK.
If the light continues to remain Red then this can indicate a poor communication speed between the adapters.
Keep an eye on this and see if its just the occaisional blip or if it stays red for long periods.
Hello Karl. At the moment the powerline light on the adapter by the router is permanently showing red, it was permanently green earlier in the day. The adapter by the TV is always green. However, viewing catch up programmes is fine. Correction: the lights are now green on both adapters.
If the light on one stays on red, this can indicate the communication speed betweenthe adapters is dropping.
In this case I would see if you could try any other plug sockets.