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Catch up tv stopping and starting

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1 REPLY 1
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First Timer

please can you help me with catch up tv. I get 1 second of tv to 3 seconds of the circle whizzing round.
The wifi extensions provided & installed by talk talk have an orange light (house) in center - sometimes it blinks orange and on very rare occasions it goes green but not for long.
New talktalk tv customer that is very dissatisfied

Tigger Tawny Owl
Highlighted
Community Team - TT Staff

Hi

 

If the lights on the adapters are not remaining green, this can indicate the communication speed between the adapters is dropping low.

 

Are the adapters direct into wall sockets ?

 

Are the adapters used on the same floor or upstairs / downstairs etc ?

 

Can you try the adapters in different plug sockets to see if this changes anything ?

 

Thanks  

 

Karl. 

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