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Channel 5 Catch Up

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First Timer

I am still unable to watch any programmes in catch up. All I am getting is a blank screen. I understood there was an issue which they were trying to fix. I have re-tuned but it didn’t work. Is anyone else having this issue and have they managed to fix it. Thanks 😊

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Community Star

Have you manually tried to update the players under settings / software information? Try this first.

 

If that does not work then try a YouView Maintenance Reset

 

Try the Factory Reset keep recording option. 

 

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

 

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.