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Component Software Update to 3.6.236

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Conversation Starter

I received an email yesterday advising of overnight update which basically moves Settings to the top of the screen in You View. Component Software should now show 3.6.236 instead of 3.6.216.

The update didn’t happen and when I try to update manually today I get messages either saying Your Software is up to date, or We can’t update your software or Apps. Try again later.

Any advice ?

 

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Community Star

Are you sure the email said that? Updates are usually phased over a period of a few weeks, your box will it get when it's ready. 

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Conversation Starter

Getting the update
Your box will receive this update overnight and the changes  will be visible tomorrow morning. You can check if your box has taken the updates by going to Settings > Software Information. The values shown should read: 
-    Platform Config: 3.6.236 

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Community Star

OK, my bad, that flies in the face of what is usually advised. The latest TalkTalk software is 3.6.248, can you advise which model of box you have? Are you on the Trials programme?

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Conversation Starter

Hi, Thanks for your replies. Box is Huawei DN372T

Think I may have registered for trials at some point .

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Community Team - TT Staff
Solution

Hi

 

If you are a trialist or have had a replacement box at some point, then the update could be delayed to the box as this is often done in serial number order, but all boxes will be updated soon.

 

Thanks  

 

Karl. 

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