cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Connecting to router

Reply
4 REPLIES 4
Highlighted
First Timer

Hiya,

 

I can’t connect the tv to the router despite all other devices being connected to the WiFi.

 

ive tried everything online, re booted, reset the Ethernet cable, mains, everything.constantly saying connecting to the router, times out, connects again.any ideas? 

 

Lucy
Highlighted
Community Star

Hi @Tigpiglloyd90 

 

How is your TV box connected to the router, Is it ethernet cable directly or via Power Line Adapters?

 

If PLA's are all 3 lights on both of them showing green with no occasional orange or red flickering on the middle ones?

 

VERY IMPORTANT FOR SUPPORT !!!!!!

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Highlighted
First Timer

Thank you for your response...

yes connected to PLAs...all three green lights are on...I turned them off for 30 seconds and nothing and then after two minutes waited and pressed the button on the bottom right and nothing...

thanks  

Lucy
Highlighted
Community Star

Hi @Tigpiglloyd90 

 

I have escalated this to OCE support and they will respond on here A.S.A.P.

 

Please do not add anything on here OR start a new thread until an OCE responds as the system will see this as a new post and move you to the back of the queue.


Unfortunately the response times are extremely delayed and currently can take a couple of days instead of the usual matter of hours. Please bear with us as an OCE will get back to you as quickly as possible.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Highlighted
Community Team - TT Staff

Hi

 

Are you able to connect the TV box to the router directly with an  ethernet cable an run through the set up process, does it work.  If so, then place the box back in the original position and see if it connects again ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE