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Constant re tuning of talk talk box.

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4 REPLIES
jimbob1986
Problem Solver

Every couple of weeks I have to re tub my channels as I start to experience pixelation.  The same Ariel in the TV tuner is fine. 

James Alderson
Community Team

Hi

 

Are any channels more affected than others ?

 

What signal strength is showing for the affected channels ?

 

Thanks

 

Karl. 

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jimbob1986
Problem Solver

the signal strength is minimum of 76 and quality 100 on all multiplexes of freeview.

 

the TV tuner does not have this issue just the TT box.

 

once i have returned the pixlating stops.

James Alderson
Community Team

Hi

 

Can you try a Youview Maintenance Reset (Option 4: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and retune and see if this keeps happening.

 

Thanks

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat


jimbob1986
Problem Solver

tried this and its fien for a couple of weeks then starts again

James Alderson