cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Corrupted recordings on TV Plus Box

Reply
1 REPLY 1
Highlighted
Visitor

This is happening more and more frequently and it's now got to the stage where I have to fast forward through each recording to make sure they're not corrupted before I start watching them!

Once the corruption starts it stays corrupted until the end of the recording.

Highlighted
Community Star

What do you mean by corrupted? Can you be more specific please?

 

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

Hope it works but if not then please let us know and I’ll flag for further assistance.

 

Also for a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your land line phone and this will confirm the number for you.
Thank you

Please note that in the current situation there will inevitably be delays in responding to you, due to the closure of customers service centres. To save everyone's time ONLY POST BACK ON YOUR ORIGINAL THREAD.