cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

DN370T Freezing on Recordings Screen

Reply
3 REPLIES
Rickety
Team Player

Hi,

My Talktalk box has a recurring problem after watching recordings. I can't leave the recordings screen without fully powering down the box using the button on the rear. I've tried all of the recovery options, keeping recordings, deleting recordings, reloading firmware from the internet but the problem remains. Could someone please advise.

 

Thanks

 

Community Team

Hi

 

If you have tried a maintenance reset and the issue is still ongoing, as a last resort you can try the full factory reset from the youview menus, but please note, this will erase all current recordings. 

 

If there are issues with the Hard Drive, then this reset may help and will reset the drive.

 

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Rickety
Team Player

Thanks Karl, I'll give this a try and let you know how it goes.

Community Team

Hi

 

No Problem. Give this a try and retest for a few days.  Any issues let me know and I'll pick this back up for you.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat