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DN372 faied recordings

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6 REPLIES 6
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novelty
Team Player

My box has regularly failed to record when in smart standby in the last few weeks, sometimes it does record part of a programme. I have done a factory reset (keep recordings) and updated the software and players apps. Signal strength is always 65% approx. and quality 100%. I have spoken to support several times and am seeking further help.

Chris

Highlighted
KeithFrench
Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Highlighted
Community Team

Hi novelty

 

The box is a few years old also, so I'll swap this out and see if this helps.

 

Thanks

 

Karl. 

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novelty
Team Player

That seems the best solution, it has also been starting recordings early and missing ends off, I have recorded the same programmes on my Panasonic box with no issues so it seems unlikely to be the broadcast. What do I have to do to get the replacement?

Thank you very much for your speedy helpful response

Chris

Highlighted
Community Team

Hi Chris

 

The replacement is on the way.  Should arrive in 24-48hrs.

 

Thanks

 

Karl. 

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novelty
Team Player

Hi Karl

Many thanks

 

The box has arrived will send the old one back, just a couple of programmes to watch off it. The new one did not come with a remote so will keep the old one.

 

Once again many thanks

Chris

Highlighted
novelty
Team Player

Hi Karl

The new box has failed to record the first thing set. It was in smart stand by and failed to record Pale Horse BBC1 HD CH101 21.00 - 22.00. My other Panasonic box recorded it no problems.. Seems very odd a new box is doing exactly what the old one started doing a few weeks ago.

Chris