My box has regularly failed to record when in smart standby in the last few weeks, sometimes it does record part of a programme. I have done a factory reset (keep recordings) and updated the software and players apps. Signal strength is always 65% approx. and quality 100%. I have spoken to support several times and am seeking further help.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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That seems the best solution, it has also been starting recordings early and missing ends off, I have recorded the same programmes on my Panasonic box with no issues so it seems unlikely to be the broadcast. What do I have to do to get the replacement?
Thank you very much for your speedy helpful response
The new box has failed to record the first thing set. It was in smart stand by and failed to record Pale Horse BBC1 HD CH101 21.00 - 22.00. My other Panasonic box recorded it no problems.. Seems very odd a new box is doing exactly what the old one started doing a few weeks ago.