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Discaonnecting from router

First Timer

I have the HG633 router.

As with other topics on this problem my TV box keeps disconnecting with a YMV102 error.


Please can I have the fireware update to correct this?


Many thanks

Community Star

I will escalate this now for you to one of TalkTalk's OCEs to pick your thread up and they will investigate it for you.

The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use on-line chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team



I've updated the router firmware for you.  See if this is better.





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OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

First Timer

Thanks Keith French and Karl.


I'll monitor to see if this resolves the issue.






Hi, new to the forum. hope its ok to tag onto this thread, didnt want to start a new one.


Got my Talk Talk package in the middle of December. Currently having the drop out issue when i try to use Now TV on my PS4. All great apart from that. Router is the 633, all my details are in profile.

 Can the patch be added to my router please?




Community Star

Sorry @Weewheels74 but you cannot use someone else's thread.

If you would like to get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer.


I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 


Apologies to the OP . Thanks @KeithFrench, on it!