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Dropping out of Talk Talk TV

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4 REPLIES 4
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Conversation Starter

When watching Talk Talk TV or recordings on it it regularly drops out and reverts to normal TV.  At times this can happen every few minutes or less and has been occurring for some time now.  I can get a temporary fix by turning the YouView box off at the back and rebooting.  However, after a while the problem returns.  We have fibre and a good signal and have had the box for some years now. 

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Community Team - TT Staff

Hi

 

Try a Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and see if this behaviour continues.

 

Thanks

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Conversation Starter

I tried this a few times and the lights at the front of the box keep flashing back and forth for hours and nothing happens.  I tried factory reset without losing recordings in my settings but this doesn't seem to be available on my old box.  It still drops out regularly and we have missed some recordings because of it.  Very frustrating.

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Community Team - TT Staff

Hi Barry

 

Would you like me to replace the TV box for you ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Conversation Starter
Yes Please.