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Engineer charges

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2 REPLIES 2
Deepak
First Timer

I had an engineer appointment booked for today between 12 and 3 pm.  I usually get a couple of texts to confirm date and time but nothing this time.  No one showed up.  I arranged another appointment but the next was 5 days away.  I was told I could claim £25 for the missed visit, could anyone tell me how i go about doing this or is it automatically deducted from my bill? 

Deepak
First Timer

Thanks, that makes it clear.