Hi
I would not let the Debit lapse as this will cause the system to apply a bar and then fault finding will be almost impossible, and this can result in charges applied to the account. I know you are frustrated with the time taken to resolve this, and now I'm looking at this, I'm doing my best to resolve this as quickly as I can.
You can try another router if you have access to one, but just a note about this. Not all routers are capable of processing IGMP data for digital TV.
Not all netgear routers have this ability so you should check if the model of router you test with has this option. The router I have ordered could be with you tomorrow and this will work with TV services if you are unsure about the netgear router.
Thanks
Karl.
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Hi
This is something that can be looked at when the fault is resolved, but for now i'm putting all my focus on fixing the problem.
Thanks
Karl.
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Hi
the ports on the Hg633 are 100mb rather than 1gb, but your connection speed is less than this so the speed of the ports doesn't actually make a difference. Also, most devices people have do not have network ports that run at this speed.
I was using HG633 for the last 2 years, with 70mb fibre, running an xbox, PS4, 2 TV boxes, a PC, laptop, 4 smartphones, Ipad and my Android tablet in addition to several sonoff home automation switches wired to various devices around the house, and never noticed any speed issue because of the communication speed of the router ports.
Thanks
Karl.
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Hi
This is showing as dispatched.
I've sent you a pm with the tracking number.
Thanks
Karl.
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Ho
OK, I'm here when you need me.
Regards,
Karl.
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Hi
Glad the box has started working again.
The router that is on the way is newer so you can swap these over and retest.
Thanks
Karl.
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Karl isn't ignoring you on here but, the OCE's work Mon-Fri 8AM to 4PM, so there will be no response until MONDAY at the earliest on here.
Hi Angelbabe1uk
I'm sorry to hear this. If you Live Chat with our billing teams they can look at this for you.
Thanks
Karl.
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Hi
Our billing team can address the compensation issue for you. If you install the app on the phone this will give a chat option, alternatively if you have a handset you can call them directly from a landline.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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