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Error code TTG -239

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wrinklyplumb
First Timer

Spent 1 hr 20 minutes talking to talktalk trying to get my you box reset from error code TTG-239 kept getting robbed off nobody seamed what it was. It says I'm using an extra box I only have one box on line it says phone with identifier code for resetting. Can anybody help please identifier code is :-001882-DN372T01-0741 ccb2

Plumb
ferguson
Community Star
Solution

Sorry to hear that you have had problems with customer services, they really should have been able to sort this out for you with the information provided. The support team here can do this for you, make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account and then give them a day or two to respond.

 

wrinklyplumb
First Timer

Done this. Many Thanks.  Terry

Plumb
Community Team

Hi

 

This box is set as primary.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

wrinklyplumb
First Timer

Many Thanks.    I went  back onto the call centre last night and as I was  referring to a previous problem I was directed to the technical department  who , after  alot of explaning my problem of error code TTG-239. were  able to help me and reset my tv box. Also after it was said that they should be able to reset the primary box. Am now able to get Sky Sport again. On phone 28 minutes of which10 minutes waiting.       Again Many Thanks. Terry 

Plumb
Community Team

Ok, thanks for letting me know.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

akkas
First Timer

I have the same error code and would like customer services to resolve it. my identifier is: 0001882-DN370T01-080ee1a6

 

please can you set as my primary box. thanks

Akkas Miah
Community Team

Hi akkas

 

This box should now beset as primary

 

Thanks

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Debbieline
First Timer

wrinklyplumb wrote:

Spent 1 hr 20 minutes talking to talktalk trying to get my you box reset from error code TTG-239 kept getting robbed off nobody seamed what it was. It says I'm using an extra box I only have one box on line it says phone with identifier code for resetting. Can anybody help please identifier code is :-001882-DN372T01-0741 ccb2

lucy2077
First Timer

Have the same error message of TTG-239,  could someone help please my identifier number is 001882-DN372T01-0740b68a

Lucy-lu
fre55die
Community Star

Hi @lucy2077

 

Could you please start your own thread for support as each problem is individual and needs investigating separately. Please also ensure that your Community Profile includes your home phone number so that OCE can trace your account. ( click on your Avatar to open your info and scroll to bottom and click save when done )


Thanks

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