My recordings are all black and can't watch them, so was advised after trying all other options ie turn router off/on, powering adaptor blah blah blah...... to complete a factory reset keep recording however I'm now at 1 hour and seems to be stuck at setting up tv services, how long does it take
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Have just redid another factory reset and it has just loaded up,
I have had trouble since the new software update,
No Internet channels
Pixceling Internet channel
Recording can't watch cause there black
Red button on tv on the router on/off
My broadband speed 32 so no problem there
Customers services are a joke last call was on phone for 2 hours passed to superviser and still couldn't fix it, his answer was just keep turning it on and off till it works
It's so frustrating
...after the successful factory reset do you have all expected channels in the EPG? Freeview and Subscription / Boost channels?
You'll not know for sure about all other things like recording failures until you try them out but post back here with your follow up report.
After yet another factory reset this morning it worked ok for a few hours then I went to watch a recorded programme and black screen again,
I have did all checks turned everything on/off again another factory reset, what else can I do, customer services are useless, it can't be acceptable to do this everytime it stops working.
Click on Help (top right of the page) and if LiveChat is available (8am to 10pm) a green Chat Now tab should appear on the right - click that and explain as follows:
You'll need your account details first then:
Ask them to send you a replacement TV Box because it's still failing after factory resets.
If needed, say you've received advice on Community that the box is defective.
Let us know when you've been successful.
Thanks for all your advice
Spoke to a ronnell who after 1 and a half hour finally decide that as long as the factory reset fixes the problem then that's what I should do, even though that could be several times a day, and the box can't be faulty as the resets fixes the problem for the short term.
If I want a new box then I will have to pay for it as there no fault.
Wasn't happy as recorded programs fail so I have escalated it and a manager has to call me with 24 to 48 hours.
I think a customer service advisor saying if you need to do this several times a day then that's what u need to do, is disgraceful service.
Hopefully manager can help.
I absolutely agree with you 100%.
I wouldn't accept having to factory reset every day or even once a week and you shouldn't either.
I will make TalkTalk aware of this right away.
If you don't receive a satisfactory resolution from the TalkTalk manager, do please post back.
Thanks so much for ur help, my home number [obscured for your security], can't pm for some reason,
Thanks again for helping me sort this problem,
[I'll PM your details to Holly B - Gondola]
Hi my box arrived it's all installed, and so far so, the tv light on my router goes off and on which interupts the Internet signal to tv, do u know what could be causing that x
Could you explain in more detail please.
The TV light on the router is flashing green when the box is awake and off when the box is in Deep-Sleep mode. That's normal.
What interruptions are you seeing for the TV Box channels? Which channels? Are all the Boost channel ok? Are the off-air Freeview channels tuned in and ok?
When I watching the tv is says the broadband connection is lost I look at my router and the tv light is not on, I switch the router off and on and it says on the tv the connection has been found, I can't get any Internet channels and the screen comes up saying ipc6023 error, once router is turned off and on it fixes for a short time and then it happens again x
...IPC6023 usually means insufficient quality / speed for an internet channel but it does also come up when the configuration of the system is wrong.
Are you using powerline adaptors to connect the TV box to the router? Sometimes the powerline adaptors aren't passing the Internet channels to the TV Box. Switch off the powerline adaptors temporarily and then back on after 5 minutes.
Things you can do are:
With the TV Box remote, select YouView button to bring up the menu
Select Settings and scroll down to Software Information and select
Update Software, Update Players & Apps
Make a note of the Manufacturer Software
Make a note of the ISP Configuration number
Press Back on the remote
We can bypass the router DHCP settings
Scroll up to Broadband Connection
Select Edit connection then Manual then left arrow and make the following changes:
IP Address 192.168.1.200
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
Primary DNS 18.104.22.168
Secondary DNS 22.214.171.124
Press Close on the remote
What is the Manufacturer Software and the ISP Configuration?