The maintenance reset WON'T delete your recordings providing you follow the instructions and select OPTION 2 KEEP RECORDINGS.
Could you please start your own thread for support as each problem is individual and needs investigating separately.
You have posted on an old solved problem so it will not be flagged for OCE support if it is needed.
Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Personal information, then scroll to the bottom of page and click save)
If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.