Hi @ohnonottwins welcome to the community your post has been flagged for assistance and you should hear back on Monday. The team here work office hours so weekend answers are rare.
I think that I possibly posted the original message at a bad time, just before Christmas.
Am I likely to hear anything back from this post or would I be better of starting again?
Any help would be appreciated, lots more failed recordings over the Christmas period.
Hi @ohnonottwins oooops, I'm sure one of the team will be back to you with a big sorry . To speed things along I've refreshed your request for assistance (probably be the kiss of death)
If you don't hear in 24 hours bump the thread again, please.
I'm replacing the router so this can be ruled out.
I can't see any issues on the line, all looks ok with the connection.
Is it all freeview recordings that fail or a mixture of internet channels / freeview ?
Do you have any issues with terrestrial TV channels ?
Is the TV box direct to the router with a cable ?
Do you have any aerial splitters or amplifiers in place ?
Hello Karl, Thank you for getting back to me.
It is mostly the Freeview channels that fail but sometimes the internet channels as well, for example, Supergirl on Sky two episode 13 failed to record seven times all at 3:00 PM then directly after that at 4:00 PM episode 14 failed six times; the next day at 3:00 PM and 4:00 PM episodes 17 and 18 failed; all the rest of the series recorded.
Every channel is fine when watched live or paused and rewound and the signal quality is 100%.
We do have an aerial splitter/amplifier.
The box is directly connected to the router via a cable.
OK, try the new router when it arrives to rule out any issues with this.
If you have a splitter in place, check the lead going to the youview box, make sure all connections are secure.
With an amplifier, if it is the type that can have a variable output, see if this can be lowered a little. Believe it or not, a too strong signal can cause issues.
Adding to @OCE_Karl 's comment, do you have any 4K filters fitted? as my "FREEVIEW" appointed second aerial installer said that they similarly can have adverse effects unless necessary, (whilst ripping mine out together with the whole aerial and booster fitted by the first "Freeview" "cowboy" installers) as being completely unnecessary where I live.
Thank you, Karl, I'll try the router when it arrives.
With regard to the amplifier, we are in a bit of a valley so the signal is not that great at the best of times, on top of that it's a bungalow so the aerial isn't as high as it could be however the signal strength is usually around 66% to 68%. I will check out the amplifier connections and see if I can reduce the gain.
Hello @OCE_Karl just a quick update.
Something new has just happened, Pointless is on but when I press the INFO button it says I am watching Father brown which actually started at 2:15 and finished at 3:00! It shows the same if I press play. I changed the channel to ITV and Channel 4 and it's showing programs that were on at around 2:00 on all of them, it was still the same when I turned the box off and on again.
Thank you @OCE_Debbie
It would certainly be worth a try, as long as I can still have some time to watch what has actually recorded on the old one!
What I would like to understand though is what effect if any the internet has on terrestrial recordings as it does drop off sometimes.
One other thing, you sent me a new router but there was no return information with it, do you need the old one back?
Thanks for your reply.
The internet connection shouldn't affect these channels. The aerial signal could affect this. Have you checked the signal strength and tried re tuning the channels again?
You can keep the replacement router.