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Failed recordings and blank screen.

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7 REPLIES
davidpmay
Conversation Starter

For the past few weeks I've had an increasing number of failed recordings on a variety of channels.

 

I've also noticed that often the screen is blank until I change channel and then when I got back to the original channel that had the blank screen it's working again.

 

Any ideas short of doing yet another maintenance mode reset?

Community Team

Hi David

 

I've a replacement router on the way to see if this is causing the issue.

 

No issues are showing remotely.

 

I've also reset your line and optimised the line profile for you.

 

Thanks

 

Karl. 

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davidpmay
Conversation Starter
Hi Karl.

Bit confused. Whilst I used to work in IT it's been a while and I know things have moved on, but I don't understand why my router would cause my TV signal on my youview box to have issues or cause my youview box to fail to record a freeview program?

Love to understand why that would be the case.

Anyway router just turned up so will try it and see if there's any change. Hopefully it'll improve a few things on the Wifi side
that I haven't bothered reporting.

Thanks
David
ferguson
Community Star

What make/model of box do you have?

davidpmay
Conversation Starter

Well new router didn't make any difference I'm afraid. I've just turned my youview box on to check which model I have to answer Ferguson and found this.

 

1. Turns on set to channel 5 no picture or sound.

2. Switch to channel 4, nothing there either.

3. Switch my TV source to TV (which get's it's freeview signal via my youview box i.e. no direct aerial) and that's fine on all channels.

4. Switch source back to youview, still set to channel 4 nothing.

5. Switch youview channel to BBC, lo and behold picture and sound. 

6. Switch youview channel to channel 5, picture and sound where there was none before.

6. Switch youview channel to channel 4 just to check and picture and sound there also.

 

So not router then.

 

To answer Fergusons question. DN373T.01.02.P variant 001

last updated today.

Component software 3.3.152(bd97c9)

Manufacturer software 72.45.145

Platform confirmation 4126

ISP confirmation 2301011

 

Tried Update software and it says (unsurprisingly) given the last check and update was today that it's already running the latest software.

 

Any suggestions other than the standard maintenance mode reset which, without wishing to sound cynical (really) seems to be the standard answer to any problem with the Huawei boxes. Can they really be that flakey, seems we have to do a maintenance mode reset every few weeks to keep them stable, obviously losing all scheduled recordings, which frankly is a pain if, like me, you don't watch anything live and don't watch much on demand (which works fine by the way - no router issues there at all).

 

Thanks.

 

 

ferguson
Community Star

OK, the reason I asked is that YouView have identified a recording issue with Humax boxes, nothing on Huawei boxes as far as I know. So that's answered that one!

Community Team

Hi

 

Last option to try short of replacing the box is to perform a factory reset from the youview menus.  This will erase the hard drive and set this back up in case of any corruption.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

davidpmay
Conversation Starter

Hi Karl

 

I guess that really means that I'll have to try a maintenance mode reset before a factory reset. Can't say I'm that impressed that we're now talking again about potentially replacing the box. If you check back in my post history you'll see that the current box I have was a replacement because of other issues and I've had it for less than 10 months. 

 

I really don't understand why these boxes are so flakey. As I've said previously, there doesn't seem to be anything other than performing either a maintenance mode keep recordings or a factory reset. Whilst I understand they're pretty much just a computer with a TV card in. The quality is pretty appalling frankly. Given my comment they're just computers then turning in off for a while and back on 'should' fix most issues, but it doesn't. 

 

From a customer perspective. I do find it extremely annoying that I can't refuse to take an update. When I first got youview it worked great, but it seems to me that every update makes it worse. 

 

David