Failed recordings and cannot playback recordings after full factory reset

[Samantha barrett]

All new recordings were failing 

Recording successfully recorded wont play 

Done a full factory reset losing all recordings now new recordings still wont playback

Tv box is now severely lagging taking more than 5 minutes to react to each button press. 

Also wifi is kicking off our mobile phones seems like a hardware issue rather than software as all software is up to date. 

Thanks

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

[OCE_Karl]

Hi Samantha 

Can you please add your home phone number or Account number to your Community Profile. 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done..

Thanks

Karl.