cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Faulty YouView Box

Reply
5 REPLIES 5
Highlighted
Chatterbox

My YouView box has been faulty for a while - it freezes up regularly and each time I have to go through the reboot rigmarole - last night it happened 3 times! I tried to call TalkTalk about 10 days ago without any success, this is getting really frustrating as it appears my YV box has had it but I can't get to speak to anyone at TalkTalk - can anybody help?

 

Maria Kidulis
Highlighted
Community Star

Have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Highlighted
Chatterbox
The box has arrived, thanks for your help on that. 
The instruction sheet shows a different remote to the old one I have, but there isn't a new remote in the box - should there have been one in there?
Maria Kidulis
Highlighted
Community Star

No replacement boxes are sent out without remotes as the existing one will work. You are only required to send the box back.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Highlighted
First Timer

hi my youView box has lost it sound and i can not look at my recording as there is the content i have recorded but no sound i was watching it today and then the sound went i have tryed to reboot it but still no sound can you help please

Highlighted
Community Star

Hi @george henry 
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.