My YouView box has been faulty for a while - it freezes up regularly and each time I have to go through the reboot rigmarole - last night it happened 3 times! I tried to call TalkTalk about 10 days ago without any success, this is getting really frustrating as it appears my YV box has had it but I can't get to speak to anyone at TalkTalk - can anybody help?
Have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
Hope it works but if not then please let us know and I’ll flag for further assistance.
No replacement boxes are sent out without remotes as the existing one will work. You are only required to send the box back.
Hi @george henry
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.