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Faulty tv plus box

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7 REPLIES 7
biggles56
First Timer

I am experiencing exactly the same symptoms with my box as "Archaeoali "  describes, my box is

6yrs old i have been onto help lines 3 times and they want to go through the same reset procedure etc,which works for a short time and then fault reoccurs. Can someone out there authorize a new box for me.  thanks

Archaeoali
Chatterbox

I've not had any luck yet, still waiting for a response. Still not able to record things I want to watch.

Community Team

Hi biggles56

 

Can you add the Home phone number to your Community Profile rather than the mobile, so i can locate your account.

 

Thanks

 

Karl. 

biggles56
First Timer

Hello Karl

I have added my home phone number as requested

thanks

biggles56
First Timer

Hello  karl 

 

I have added my home phone number as requested

Thanks

 

 

Community Team

Hi biggles56

 

A replacement unit is on the way.

 

Thanks

 

Karl. 

biggles56
First Timer

Hi Karl

Thankyou very much for sorting this, new box came yesterday.

May I just comment that Talktalk need to look at the way they deal with complaints such as mine,

I feel the Helpline should be able to escalate these ,so a replacement can be authorized rather 

than having to sign up to contact yourself and others. it was just frustrating.

thanks Again.

Community Team

Hi

 

Sorry for the hassle, but glad to hear the box has arrived promptly for you.

 

Thanks

 

Karl.