Did you not use the Voucher code when ordering the movie ?
A new voucher code should show on the TV box each month.
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STAY HOME - PROTECT THE NHS - SAVE LIVES
I tried yesterday to get my free film but no voucher code - thought it might have been because it was the end of the month and I'd missed it, but checked again today and still no voucher code (1st Aug) - have they stopped doing the offer now? I was told that it was a permanent thing when I signed up....(i tried turning my Talktalk box off and on again - made no difference)