Go live tv

[Molly8]

Hi,

Im due to go live on the 17th for tv, does this mean im unable to watch ariel tv on my box? Its saying i have 0 ariel channels and 79 subscriptions, can anyone help? Im confused. I've set up the tv box myself, its just telling me to check if ariels are connected and they are,

Many thanks

[OCE_Karl]

Hi

There have been freeview signal changes yesterday, so you may need to fully retune.

Connect the aerial directly to the TV and retune and see if the channels are showing on the TV.

Thanks  

Karl. 

[Molly8]

Hi, ive done that, my go live date isnt till the 17th so i was wondering if that could be the issue or?

[Gliwmaeden2]

It will help staff identify your account,  @Molly8, if you could complete your community forum profile details. 

Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

If you need help at any time with Talktalk this will always save some time. 

[OCE_Karl]

Hi

If the channels are not showing on the TV, then this is nothing to do with your service from TalkTalk, this would be a freeview issue, or possibly an aerial issue if it has been damaged in recent weather.

Freeview made changes yesterday so many customers need to retune, but there have been many complaints to freeview about missing channels, as reported in the press, so please check the freeview website directly for further advice.

Thanks  

Karl. 

[Molly8]

Ive done this now x