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7 REPLIES
Mark92017
First Timer

Hi all im getting an error message on my screen for all my boosts the error message is TTG-239 can any1 help

Gondola
Community Star

Hi @Mark92017

 

It means the registration for your YouView Box has not been found against your account.  Probably needs re-registering.

 

Post in a reply here, the last 4 digits of the Device Identifier, found the Settings (Click here).

 

Important: To identify your account, the OCE that will re-register your box for you needs your TalkTalk service landline number put into your Community Profile, Personal Information (Click here). Check it's ok or amend or add and then save changes.

 

I'll move this post from Welcome to Help with your Service Forum (TalkTalk TV).

 

And welcome to Community.

 Gondola - I'm a TVPlus customer *
Mark92017
First Timer

It is 21ed thank you

Gondola
Community Star

... thanks for providing the device identifier and updating the profile. A request has gone out to an OCE to check and if needed re-register the box for you. The OCE will come back to you here to confirm. Allow a day, subject to ongoing workload.

 

Box Identifier: 21ed

 Gondola - I'm a TVPlus customer *
Mark92017
First Timer
Okay thats great thank you
Community Team

Hi Mark,

 

Can you check the phone number on your Community Profile is correct, I'm not showing any services with that number.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat



Mark92017
First Timer

Hi karl sorry i have chnaged my number i have saved it aswell you should be able to check now 

Community Team

Hi

 

Your box should now be set as primary.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat