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How do I remove TalkTalk TV.

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2 REPLIES 2
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Popular Poster

Can anyone please tell me how to remove TalkTalk TV from my account, as we no longer use it, so we are paying £4 a month for a service we no longer require ?

 

Kind Regards.

 

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Community Team - TT Staff

Hi

 

TalkTalk TV forms part of the package and would not be removed from new contracts.

 

Thanks

 

Karl. 

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Popular Poster

Hi Karl,

 

Thanks for your e-mail reply it much appreciated, however, if that is the case & TalkTalk TV is part of the package & no longer an additional boost feature, why was I not told that back in November when I was sent an e-mail from TalkTalk offering me a new two-year contract at £26 a month. Surely, if TalkTalk TV is part of the package then the contract offer of £26 a month should have included this £4 charge, otherwise the offer should have stated that it would actually be £30 a month for the 2 years ? This does seem a bit underhand including a hidden charge that we did not know we had to pay on top of the monthly contract charge offered to us, & this disappointment is even more exaggerated by the fact that TalkTalk has now dropped the price of their Faster Fibre packages since we renewed our contract.

 

Kind Regards,

 

JustinTB.