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Huawei DN370T Youview box appears to be dead

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9 REPLIES
zicoian
Team Player

My Youview box has worked fine since I received it in 2013 - until yesterday when it refused to boot up when I pressed the front power button.  I switched it off and on again using the rear power button and then pressed the front power button, but all that happens when I do that now is that the front three lights "rotate" forever and nothing is displayed on screen.  I've tried to access the maintenance menu by pressing the '+' and '-' buttons immediately after the front power button but there is no response.

 

Is there anything else to try or is the box dead?

Community Team

Hi

 

It looks to have failed.  I'll have this replaced for you.

 

Thanks

 

Karl. 

zicoian
Team Player

Thanks Karl

Community Team
zicoian
Team Player

Hi Karl,

 

The new box arrived this afternoon and it appears to be working fine so far.

I know this is a stupid question but (just in case) I take it that there is no way to retrieve the recordings from the old box?  In any case, I'll return the old box early next week.

Community Team

Hi

 

Currently there is no way to retrieve the recordings from the box. 

 

This is just one of the many things our TV Teams are looking at for the future.

 

Thanks

 

Karl. 

zicoian
Team Player

Thanks for your help Karl.  I returned it via the Royal Mail this morning.

Community Team

Excellent, thanks for letting me know.

 

Regards,

 

Karl. 

zicoian
Team Player

Hi Karl,

According to the Post Office track and trace, the old box was delivered on Thursday (15th).  Please would you confirm that it is in your systems and I won't be charged?

Thanks, Ian

Community Team

Hi

 

The returned box update is now showing on your account.

 

Thanks

 

Karl.