My box seems to be having similar problems to a previous message,extremely slow and access to recorded programs.I spent 3 hours last Tuesday with your live chats trying to resolve the problems, checking everything.Trying everything since to no avail,the box seems to be the ptoblem
Have you tried a maintenance reset KEEPING RECORDINGS as follows :
Turn the box off, then unplug power lead for a couple of minutes.
Re plug in power .
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.