We are having problems with our Huawei Youview box.
Initially it stopped doing recordings. Now it does not work at all.
Box fails to start properly - system startup error (501)
Maintenance mode entered - 4 different resets tried
Software reset (recommended) - box not starting
Factory reset, keep recordings - box not starting
Internet/USB recovery (keep recordings) - box not starting
Exit And Restart
Blue, purple & red lights on front of box flashing alternately.
Recovery software versions: manufacturers 72.48.87, recovery 2.3.2034
This looks like a total box failure to me, can someone please confirm if this is the case.
If the box has failed if there any way to recover my recordings?
Look forward to hearing from an OCE.
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I'm afraid that currently no YV boxes (to my knowledge) allow the transfer of recordings, it is the same on my Sony TV with a detachable external hard drive, all recordings ar encoded.
Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save).
Only you and the OCE's can see this information.