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Huawei Youview box not working/start-up error

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Popular Poster

Hi OCE,

We are having problems with our Huawei Youview box.

Initially it stopped doing recordings. Now it does not work at all.

 

Box fails to start properly - system startup error (501)

Maintenance mode entered - 4 different resets tried

Software reset (recommended) - box not starting

Factory reset, keep recordings - box not starting

Internet/USB recovery (keep recordings) - box not starting

Exit And Restart

Blue, purple & red lights on front of box flashing alternately.

Recovery software versions: manufacturers 72.48.87, recovery 2.3.2034

 

This looks like a total box failure to me, can someone please confirm if this is the case.

If the box has failed if there any way to recover my recordings?

 

Look forward to hearing from an OCE.

Inger

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Community Star
Solution

Hi @Ibsen 

 

I'm afraid that currently no YV boxes (to my knowledge) allow the transfer of recordings, it is the same on my Sony TV with a detachable external hard drive, all recordings ar encoded.

 

IMPORTANT !!!!!!

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save).

Only you and the OCE's can see this information.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
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Community Team

Hi Ibsen

 

A replacement TV box is on the way.

 

Thanks  

 

Karl. 

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Popular Poster

Thank you so much for your quick response. All up and running again! Thanks again!