Showing results for 
Search instead for 
Did you mean: 
Need help?

Huawei youview tv box problems

Team Player

This must be the 5th time that I've reported this one way or another, but here goes again.

Since the update last year my TV box has been sluggish and slow. A simple action like selecting the tv guide takes at least 1 minute to open. This is the same for all actions. TV guide, opening players or info, everything.

Obviously I perform all tthe usual actions, on/off switch at the back, resetting etc, but it's getting beyond a joke now.


Just wish TalkTalk had left well alone, as it was working perfectly fine before the update.

Community Team



Try a Youview Maintenance Reset (Option 4: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.


Set the box back up and see if performance improves.






Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat