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Need help?

I have purchased and paid for a series on demand but what has dowloaded is not what I paid for.

Reply
3 REPLIES 3
ebarnett
First Timer

See above.

I have tried to explain to customer service but had problems explaining the issue.

What next.

fr8ys
Community Star

I suggest telling the full story here so this can be looked into.


You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
ebarnett
First Timer

I downloaded a series of Dowtown Abbey only the have a poor quality episode of Keeping up with the Kardashians instead....

OCE_Karl
Community Team - TT Staff

Hi ebarnett

 

Can you check the home phone number on your 'Community Profile', I'm not finding an account with that number.

 

Thanks  

 

Karl. 

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