I have lost all transmissions on TV boost channels. The programmes are still appearing in the guide, as are the progress bars if I try to show a programme. I am getting error code IPC6023 and a blank screen. I have checked the connections and rebooted my router and the TV box, with no effect. It looks like the on demand channels are still working.
Can you help
How is your box connected to the router, is it directly by ethernet cable or Power Line Adaptors.?
Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)
Are they DIRECTLY connected into the sockets without a power strip or adaptor ? Also are all lights SOLID GREEN on both? Are there any intermittent orange or red blinks on either?
Try this :
Turn the box off, then unplug power lead for a couple of minutes.
Re plug in power .
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
About 85% of this type of problem are down to the PLA's !!
Directly into the sockets, all lights are green on both.
Try the Reset as I suggested.
I tried the 'factory reset keep recordings' as suggested this morning.
Unfortunately it has not solved the problem!
Hmm, IPC6023 is usually poor internet speed.
In settings, Blue button on remote > Settings > Broadband Connection is the box showing as connected?
Can you run a speedtest from a computer or laptop hardwired to the PLA by the box and one from a PC or Laptop HARD WIRED to your router.
Can you try connecting the box to the router by long ethernet cable just to rule out the PLA's ?
The box is showing as being connected, which makes sense as the on-demand services are working.
Hardwired download speed is 38.55 mb/s.
PLA download speed is 38.93 mb/s.
So no problem there!
O.K. Check for updates in the Software Information from Settings on the Menu.
The only other thing that I can think of, after that is to try going to MORE TV and select something from one of your subscription channels in there to play, this will force the system to check your subscriptions and has been known to work.
Well that's all that I can think of. If these don't work then Karl will be back on Monday to do a system check and should pick this up for you.
Software is up to date, tried update to make sure.
Also tried playing an on demand sky movie from MORE TV, unfortunately this didn't help either.
Thanks for trying, I'll look forward to hearing from Karl tommorrow.
Trying the update forces the system to check that's why I suggested it, there was a spate of people losing the "boost" channels a month or so ago which was solved by forcing the box to check for updates.
I hate not solving a problem but Karl should pick it up tomorrow hopefully. It may be worth turning the box off unplugging the router and box from the mains for at least 30 minutes as a last ditch approach as this will clear your sessions.
Sorry for not cracking this problem.
no issue showing with your line or connection, all looks good.
Are you able to connect the box directly bypassing the adapters to see if these are contributing to the issue?
Good morning Karl,
Not very easily, I have to move furniture and The router is in a different room. The strange thing was that we were watching a film on SKY MOVIES, we were about half way through when it just went off. It was like somebody had turned switch.
Managed to move everything around, sorry a direct connection has made no difference
This is a strange one. All tests look fine, the connection itself looks perfect, no errors etc but I can see nothing is streaming.
First thing is to swap out the router to make sure it is processing the IPTV data and if this fails then we look towards a multicast engineer.
I don't know how, did you do something? My problem seems corrected itself this evening. After 3 days of nothing, everything seems to be back to normal. Entertainment and SKY Movie boosts are up and running again!!
Lets hope it stays that way over Christmas.
Hi again @Graden
It sounds like either a router hiccup which using the new router will solve.
My gut feeling still goes to the PLA's though. Where were they from and how old are they ? Did you try the PIN factory reset ?