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IPLAYER BUFFERING, OTHER PLAYERS OK

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5 REPLIES 5
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Gridders
Team Player

I find BBC iPlayer via my Huawei box suffers frequent buffering.  Other players don't seem to have this problem.   At first I thought the issue might be to do with iPlayer itself, but if I run iPlayer over HDMI cable from laptop to TV it's flawless!  Box is connected to router via powerline adapter, whereas laptop is WiFi.  TV is a Samsung.  Anybody else had this problem or got any suggestions, please?

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Community Team

Hi

 

It can still be the app on the box itself.

 

Try Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and this will re-download the player software / app again and then retest.

 

Thanks

 

Karl. 

 

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Gridders
Team Player

Thanks, Karl,

Didn't help, I'm afraid.  Several minor bufferings (just 1 or 2 seconds) then - well into the chosen programme - prolonged spinning wheel before screen blacks out and BBC error message "Something went wrong...." displays.   As you'll be aware, that message suggests checking internet connection and/or changing screen resolution.  Connection is sometimes lost (more often than not, actually) so I have to reconnect and re-select desired programme to resume, but - less often - internet connection is OK, though I still have to back out and start again!   Frustrating.  And only occurs with iPlayer.......

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Community Team

Hi

 

If you try the box direct to the router, does Iplayer still buffer ?

 

Also, you can try swapping the adapters around, and make sure these are direct into wall sockets.

 

Thanks

 

Karl. 

Highlighted
Gridders
Team Player

Thanks, Karl,

Sorry for delayed response - other things got in the way!  Your suggestion makes sense (process of elimination) and I'll give it a go.   Still find it strange that it's only iPlayer affected, though....

Only problem is that router is on ground floor whereas TV box and TV are on the first floor - hence the powerline adapters - so will take a bit of messing about.  May take a while, but I'll post results here.  

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Community Team

Hi

 

OK, let me know how things go.

 

Karl.