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You can try a Youview Maintenance Reset (Option 4: Keep Recordings).
Please note any future scheduled recordings will be lost and will have to be rescheduled.
If this fails then a full factory reset from the youview menu is the next step and this would erase all recordings, but if this option fails the box may need to be swapped and you would lose recordings at that stage.
I will raise this for an Openreach engineer.
Can you confirm:
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Well, I'm not really happy about the potential charges. The subscription channels just turned off and the only thing different was the box received an update from Talk Talk.
We have new equipment and have replaced the filter with the new one that was sent. Also tried a new ethernet cable.
We have reliable decent speed Broadband and all other TV services are good.
When you search google for this problem, it's not uncommon either.
I would be ok with an engineer coming, but not happy about the 'potential charges'
The Potential Charge conditions are standard for any type of engineer booking and are made by Openreach to all providers just to make sure all the relevant checks have been done and they are not being sent out for no reason.
Can you confirm you accept the Openreach Conditions and I'll request this for you,
Youview box just automatically updated and the internet channels are back, it seems it was the last update after all...
Like I said, nothing changed here when they stopped working other than an update, the new router and box were wired in exactly the same as our previously working configuration for several years, hence the reluctance to pay a fee when the engineer found nothing wrong with our setup!