What's the sender address? Always best to check to be safe in these times. Was the email sent to your MyAccount login email address? Is your MyAccount login a TalkTalk mailbox?
You'll know if it's from TalkTalk and it's sent to your TalkTalk Mail mailbox sign in then there'll be a yellow security padlock on the From: line.
So long as you don't reveal personal info please screenshot and post here using the Insert Photos (camera icon) above this Reply area.
The email is genuine. When you click on the email it will create a form passed to our teams who will then add a credit to the account to cover the Sports boost for the Month, and of course this will be reviewed again after that time. Your billing run may have already been produced so it's not unusual to see a charge on the current bill, but credits will be added.
As you can appreciate, with the current situation there are a lot of people self isolating, but all our teams are working hard to support our customers at this unprecedented time, and together, we will get there in the end 🙂
Stay safe and well.
The Sky Sports feed will not be cut off and the billing will continue. When you apply to have the Boost suspended the billing team will create a credit for your account for the duration of the 'billing suspension'.
I see that Karl has popped up to give you the details.
Thanks Carl for the explanation. I was thinking that the actual boost would be cut off whereas your reply and Gondola's make it clear this is not the case and that it is actually a credit.
It's a long time since my last post, but you've been as helpful as always! Keep safe, Ben