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Issues after fibre upgrade

Reply
Community Team

Hi

 

OK, I'll update the relevant teams.

 

If you press 'back' on this error does the screen remain blank with the error reappearing a few minutes later or does it then say you need to set up this channel etc.

 

Thanks

 

Karl. 

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ashscrivens
Conversation Starter

Hi Karl,

 

No its just blank, I have done a master reset on the box and reset up the channels. Its sucessfully found my subscriptions and my subscribed boosts show in the player.

 

I have also noticed the TV light on the router does flash when tuned to a IP channel so it looks like it recieving the data/stream but just unable to display the image.

 

I still have the old router just incase you want me try another model or do you want me send this back?

Community Team

Hi Ash

 

I've had an email back this afternoon from a technical IPTV manager I have been speaking with.

 

She has found an issue with the data displayed in our diagnostic tool and some configuration anomalies that could also be impacting the performance of your line, not just the TV aspect.

 

She has passed this to our EAS teams to look into.

 

Thanks

 

Karl. 

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OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

ashscrivens
Conversation Starter

I guess it will next week again then.

 

Thanks 

ashscrivens
Conversation Starter
Community Team

Hi

 

I've emailed our TV colleagues to chase for an update from EAS.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

ashscrivens
Conversation Starter

Thanks, I'm not quite sure what you mean by EAS though?

Community Team

Hi

 

EAS are a specific team within networks we have escalated this to that look at Access Services.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat