cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Kids Entertainment Channels not working

Reply
4 REPLIES 4
Highlighted
Participant

Hi. I subscribed to the Kid's Entertainment boost a fortnight ago, but I still cannot access them. Help needed, please.

Linda Glover
Highlighted
Community Team - TT Staff

Hi

 

I've had a look into this.  I can see the boost on the account but when checking in IRIS - linking to the TV database it is showing no subscription.

 

I've passed this to our TV Teams to have a look at the back end database to see if there is an issue and I'll reply here as soon as I get an answer for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Community Team - TT Staff

Hi krazykatlinda

 

changes have been made by our TV Teams, can you now retest please.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

Highlighted
Participant
Now working. Thanks!
Linda Glover
Highlighted
Community Team - TT Staff

Excellent, thanks for confirming.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES