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Our network teams have gone through all settings and are confirming they can see TV data at the port.
Can you reboot the router, perform a Youview Maintenance Reset on the youview box then set this back up and retest the subscription channels.
Our teams are also having difficulty connecting to your equipment remotely.
Can you please confirm that the serial number on the router is RZPV1H6028889
and TV box has serial D4Q8WA93A2104123
Omg !!! Whatever you have done my kids boost channels have started working again. Thank you so much for all your help.
is there anyway I can get credited back 5 months of kids channels that I’ve paid for but didn’t receive 😊
We've had a third BT engineer to the exchange to reconfigure the multicast settings at the port.
I'm so glad to hear that the channels are now working.
If you call or Live Chat with our billing teams they can adjust your bill for you.