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Lite TV box cancelled

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7 REPLIES 7
Kend1
First Timer

Hi I have ordered under my offers a new lite TV box for £25. My box has been cancelled for the fourth time now. Nobody can tell me what is the problem. I have been with talktalk a long time and my old TV box keeps playing up.

What do I need to do to get this resolved.

Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Kend1
First Timer

Hi Karl

I have added my number on my profile I hope I've done it right.

Ken

 

Community Team

Hi

 

I'll get this ordered correctly for you.

 

Thanks

 

Karl. 

Kend1
First Timer

Hi Karl

Thank you and hope it goes through this time.

Thanks

Ken

Community Team

Hi Ken

 

No Problem 🙂

 

There are a few different ways to order equipment and there is a specific way I order TV boxes for faults, and these usually go through ok.

 

In the event of a failure I have the option of contacting our logistics teams and getting them to send one manually if all else fails.

 

Karl 

Highlighted
Kend1
First Timer

Hi Karl

I received TV box today and just want to say thank you very much for your help and speed in resolving this matter.

Much appreciated

Regards

Ken

Community Team

Hi Ken

 

Glad the TV box has arrived promptly.

 

Regards,

 

Karl.