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Lost my subscription channels

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PhilBest
Sightseer

At some point over the weekend, my Entertainment Boost subscription channels went from my guide & I cannot watch them anymore (simply gone altogether). I have re-tuned the youview box a number of times as well as turning it fully off at the mains. I have also run the softwear update (which states I am using the current versions), done a maintenance re-set (keeping recordings) and then done a full factory reset (via the settings menu). None of that seems to have worked. I have also turned my router off / on a number times - no help. My internet is still working as my mobile / laptop still connects and I can use the net plus the on-demend service still works for the likes of Netflix, BBC iPlayer and Sky on-demand. Checked 'My account' and that still shows my subscription as being active.

Any thoughts on what else I could do before I end up on the phone for a long time with customer support? Help from the community or OCEs would be appreciated.

Thanks

Phil Best
Community Team
Solution

Hi

 

Can you check now and see if the channels are back in the guide.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

PhilBest
Sightseer

Hi Karl,

All channels are back in the guide and viewable / recordable. Thanks for sorting this for me.

Regards,

Phil

Phil Best
Community Team

Hi Phil

 

Glad its working now.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat