cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Lost signal and subscribed channels lost

Reply
6 REPLIES 6
Highlighted
First Timer

We had bad weather 1 day last month and since then I’ve lost all my channels apart from freeview channels. They will start working but then glitch and the box turns itself off 

Highlighted
Community Team - TT Staff

Hi Sarah

 

I'm sorry to hear this.

 

Is the TV box connected wired or using power line adapters?

 

Have you tried a maintenance reset? How to find maintenance mode?

 

Thanks

 

Debbie

Highlighted
First Timer
I’ve tried everything, bought a new Ariel lead, bought a new HDMI lead also but I think it’s my actual box as everything is new and yet it’s still not working
Highlighted
Community Team - TT Staff

Hi Sarah

 

I can send a replacement TV box for testing, would you like me to arrange this?

 

Thanks

 

Debbie

Highlighted
First Timer
That would be brilliant if you could please. Thank you
Highlighted
Community Team - TT Staff

Hi Sarah

 

The replacement TV Box is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie 🙂

Highlighted
First Timer

I have plugged everything in as it should be and I had all my subscribed channels for all of 5 minutes before I lost them again and lost signal so yet again I have a glitched screen whenever I go onto anything that’s not on freeview